How to set up FirstAlert! |

FirstAlert! is a content filtration system maintained by Firetrust. Spam email is reported to Firetrust, who verify the email as spam and include it in the spam database. Once an email is in the FirstAlert! spam database, then other FirstAlert! users have these messages automatically removed or marked for deletion. FirstAlert! is a powerful tool for eliminating spam for MailWasher Pro users.

Complete the steps below to set up your FirstAlert! account. To do this you need the FirstAlert! account number and password that were emailed to you when you purchased FirstAlert!.

If you purchased MailWasher Pro after the 24th March 2004, a one year subscription to FirstAlert! is included in your registration code.

If you purchased MailWasher Pro before the 24th March 2004 and want to subscribe to FirstAlert!, please go to http://www.firetrust.com/products/firstalert/ to obtain an account number and password.

Step | Action
1 | In the MailWasher Pro main screen, click to display the Spam Tools tree.
2 | Click First Alert! and select the Use the FirstAlert! database of spam checkbox.
3 | Enter your FirstAlert! account number and Password.
4 | If you use a proxy, click and select Use a proxy server and enter the Address and Port. If required, select My proxy requires authentication and enter your User name and Password and then click .

5

Select which Action you would like MailWasher Pro to take When an email is known to be spam.

Your options are:

Mark the sender of the email to be blacklisted

Mark the email for deletion

Mark the email for bounce

Display the email

Hide the email

6 | Select when you would MailWasher Pro to Perform the action. Your options are: On Process Mail (recommended) Automatically (without notification)
7 | Click

How to report spam with FirstAlert! | I'm getting "The username or password for the spam database is incorrect" error. I'm getting "Invalid Response: Spam Database might be offline" error. I have lost my FirstAlert! account number and password. Can I use FirstAlert! behind a firewall?

Troubleshooting

I'm getting "The username or password for the spam database is incorrect" error.

Check that you have entered your FirstAlert! username and password correctly, also making sure you have not added any extra spaces in these fields. If you have checked this, please contact FirstAlert! Support at firstalert@firetrust.com.

I'm getting "Invalid Response: Spam Database might be offline" error.

If you are behind a firewall be sure port 4050 is available.

If you have a proxy server, check that you have entered your proxy server settings into the FirstAlert! section of the Spam Tools window.

I have lost my FirstAlert! account number and password.

Send an email to FirstAlert! Support at firstalert@firetrust.com and we will email your account details.

Can I use FirstAlert! behind a firewall?

Yes, you can. You need to make sure you set your firewall to allow MailWasher Pro full access to the internet. MailWasher Pro interacts with FirstAlert! through Port 4050.