Upgrading, Reinstalling and Transferring

Upgrading, Reinstalling & Transferring |

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Upgrading

Reinstalling

Transferring

Upgrading

If you subscribe to our newsletter, you will be notified of when new upgrades of MailWasher Pro are available for download.

To subscribe to our newsletter, go to our home page at www.firetrust.com and enter your email address into the Newsletter box and click .

To verify which version you are currently running, go to MailWasher Pro > Help > About.

Follow these steps to upgrade your version of MailWasher Pro:

Step | Action
1 | Close down your current version of MailWasher Pro completely.
2 | Click from the Upgrade page from the Firetrust site.
3 | The File Download window pops up. Click .
4 | Choose where to save the set up file on your hard drive and click .
5 | When the download is complete, click and the Welcome to MailWasher Pro Set Up Wizard screen displays.
6 | Click .
7 | Read the License Agreement and tick I accept the agreement, if you agree, and click .
8 | set up shows you where it will install MailWasher Pro. By default, this is: C:\Program Files\Firetrust\Mailwasher Pro. Click . To change the install location, click the Browse button.
9 | The location of the shortcut displays. Click . To change the shortcut location, click the Browse button.
10 | A review of what locations you have chosen displays. Click . To change these locations, click .
11 | The Completing the MailWasher Pro Setup Wizard screen display. Choose whether you want to Launch MailWasher Now and click . You may need to change the permissions in your Firewall to allow this new version of MailWasher Pro to access the Internet. All previous settings, lists, registration etc will be retained.

Reinstalling

If you have reformatted your PC, follow the steps below to reinstall your registered version of MailWasher Pro.

Step | Action
1 | Go to the Download page of the Firetrust site and click .
2 | Save and install MailWasher Pro as per the Upgrade instructions above.
3 | Click from the main menu bar and paste your registration key into the registration text box.

4

Click and then . The trial version will now convert to a fully registered version.

If you have lost your Registration key, enter the email address you initially registered MailWasher Pro with into the I've already registered, but I've lost my key! area and click and the key will be resent to your email address.

If your email address has changed since you first purchased MailWasher Pro, please send an email to mailwasher@firetrust.com with your old email address and your new email address and it will be updated in our database, so you can then retrieve your registration key as outlined above.

5 | You will now need to set up your accounts and options etc again. If you are a FirstAlert! subscriber and do not have a copy of your username and password, please send an email to firstalert@firetrust.com to retrieve this information.

Transferring

If you have purchased a new PC and wish to transfer MailWasher Pro from another computer, follow the steps below.

Step | Action
1 | On your old PC, open MailWasher Pro > Help > About and click the blue link at the bottom below Enable extended error logging to data directory.
2 | Close down MailWasher Pro.
3 | Copy Blacklist.txt (also contains Friends list), Filters.txt and the Training folder and save to CD or similiar.
4 | On your new PC, follow the steps for Reinstalling MailWasher Pro as outlined above in the Reinstalling section.
5 | Once MailWasher Pro is installed and registered, open MailWasher Pro > Help > About and click the blue link at the bottom below Enable extended error logging to data directory.
6 | Leave the folder open and close down MailWasher Pro completely.
7 | Paste your saved Blacklist.txt, Filters.txt and the Training folder into the folder that you opened in step 5 then close this window.
8 | Re-open MailWasher Pro on your new PC and your Blacklist, Friends list and Training will be transferred from your old version.