My AOL account will not connect.

Prior to your first mail check in MailWasher Pro you must log out of any AOL proprietary software (AOL, AOL Communicator and AOL Instant Messenger). After MailWasher Pro successfully checks your mail upon first opening the program, all subsequent mail checks work fine, whether you are logged into other AOL software or not.

AOL uses a special authentication system, which we are unfortunately not able to bypass. This means that while you are logged on to any AOL software (AOL, AOL Communicator and AOL Instant Messenger) MailWasher Pro cannot check your account when you first open the program. So check MailWasher Pro first and then you can logon to other AOL software with no problems.